Stake Privacy Policy

The platform collects personal information that users provide during registration, use of services, and communication. This may include:

• Basic identification data such as name, username, date of birth, and contact details
• Account data such as login details, account history, preferences, and responsible gaming settings
• Financial and transaction information related to deposits, withdrawals, betting activity, and payment methods, as allowed by law
• Technical data such as IP address, device information, browser type, and usage logs for fraud prevention and service security
• Verification data such as identity documents or address proof, in line with know-your-customer and anti-money laundering requirements

These details are collected and processed to:

• Create and manage user accounts
• Provide online betting and gaming services
• Confirm identity and prevent misuse of services
• Meet legal, regulatory, and reporting obligations in India and other relevant jurisdictions
• Maintain the security and integrity of the platform

Technical and organisational measures are used to protect personal data, including:

• Encryption of sensitive information in transit and at rest, where appropriate
• Access controls so that only authorised staff and service providers handle personal information
• Regular security monitoring, logging, and risk assessments
• Internal policies on data minimisation, retention, and secure deletion

Users have the following rights, subject to applicable law:

• To request access to their personal data and obtain information on how it is used
• To request correction of inaccurate or incomplete information
• To request deletion of personal data, subject to legal retention duties and legitimate business needs
• To object to or restrict certain types of processing, where permitted by law
• To withdraw consent for processing where consent is the legal basis, without affecting processing done before withdrawal

The handling of personal information aims to align with applicable Indian data protection principles, including the Information Technology Act, 2000, its rules, and emerging standards such as the Digital Personal Data Protection framework, as well as recognised international good practices where relevant.

Personal data is used only for lawful purposes connected to the provision of online casino and sportsbook services and to comply with legal obligations. The main purposes include:

• Account setup, verification, and ongoing account management
• Processing deposits, bets, games, winnings, refunds, and withdrawals
• Providing customer support, handling complaints, and resolving disputes
• Operating responsible gaming tools, limits, and self-exclusion features
• Monitoring, detecting, and preventing fraud, money laundering, misuse, and security incidents
• Meeting obligations relating to anti-money laundering, counter-terrorism financing, and other regulatory checks
• Improving the quality, safety, and reliability of the websites, mobile interfaces, and related systems
• Conducting analysis and statistics on aggregated or anonymised data to understand how users interact with services
• Sending service-related communications, such as account notices, policy updates, and important transactional messages

In some cases, subject to user consent and applicable law, contact details may be used to provide information about service updates, features, or offers relevant to users. Users may opt out of non-essential marketing communications at any time, while still receiving essential account information.

All processing of personal information is intended to be fair, transparent, and limited to the purposes described in this document or any additional notices provided at the time of data collection. Personal data is not sold to third parties.

Users may request access to their personal data stored by the platform, subject to identity verification and legal limits. Access requests can cover the categories of data held, sources of collection, purposes of processing, and types of recipients.

To keep information accurate and up to date, users are encouraged to review and update their profile details through the account settings where available. In cases where changes cannot be made directly, users may contact support to request correction.

Users may request deletion of their personal data when:

• The data is no longer required for the purposes for which it was collected
• The user objects to certain processing and there are no overriding legitimate grounds
• The processing is based only on consent and consent has been withdrawn

Some information may be retained for a legally required period for reasons such as:

• Compliance with anti-money laundering and financial record-keeping obligations
• Enforcement of terms of use, fraud prevention, and dispute resolution
• Defence of legal claims

By creating an account and using the services, the user agrees that necessary security checks will be conducted, which may include identity verification, transaction monitoring, and checks against public sanction lists or regulatory databases where allowed by law.

The user also agrees that payment and financial information may be processed by authorised payment service providers, banks, card schemes, and similar entities, for the purpose of handling deposits, withdrawals, and fraud prevention. These providers may act as independent data controllers or data processors, subject to their own legal duties and privacy practices.

The online betting and casino services are intended only for persons who are at least 18 years old or the higher legal age required in their jurisdiction. Users must confirm that they meet the minimum legal age before opening an account or using real-money services.

The operator does not knowingly collect or process personal data of minors. However, the platform cannot confirm the age of users without supporting documents or verification information. Age and identity checks may be requested at any time to comply with law and protect vulnerable individuals.

If it is discovered that an account has been created by a user who is underage, the account will be closed and attempts will be made to remove or anonymise personal data, subject to any legal retention obligations.

Parents or legal guardians who believe that their child has provided personal information on this site should contact support. Upon verification of the requester’s status and the minor’s details, the platform will take reasonable steps to close the account, stop further processing, and handle the data in line with applicable legal requirements.

To provide online betting and casino services, personal data may be processed on servers and systems located outside India, including in countries where group companies, technical partners, payment processors, or support providers operate.

These cross-border transfers are carried out for purposes such as:

• Hosting and maintaining the websites and gaming platforms
• Processing payments and transactions across different regions
• Providing customer support and technical operations around the clock
• Conducting risk management, security, and regulatory checks using international tools or databases

By accessing the services, creating an account, or submitting personal information, the user agrees that their data may be transferred to, stored in, and processed in such countries. The platform aims to ensure that any such transfers are covered by appropriate safeguards, such as contractual protections or equivalent mechanisms, in line with applicable data protection standards.

All partners and service providers who handle personal data are required, through contracts and internal policies, to maintain confidentiality, use data only for agreed purposes, and implement suitable technical and organisational security measures.

This Privacy Policy describes the general rules governing the collection, processing, use, and protection of personal information when users access the online casino and sportsbook services. In some situations, additional notices, disclaimers, or terms may apply and can clarify or adjust how certain provisions operate in practice.

The legal effect of this document starts when the user accepts the terms through any of the following actions:

• Creating an account or registering on the websites
• Ticking a box or using a similar mechanism to indicate acceptance
• Continuing to access or use the services after being presented with this Privacy Policy or any updates

To the extent permitted by applicable law, the operator may limit liability for indirect or incidental losses arising from unauthorised access, technical failures, or third-party misuse of data, provided that reasonable security measures have been implemented. Nothing in this section excludes any rights that users have under Indian law or other mandatory legal protections.

If there is any conflict between this document and any specific data protection notice provided for a particular service, the specific notice will prevail for that service to the extent of the inconsistency.

Cookies are small text files stored on a user’s device when visiting websites. Similar technologies may include pixels, local storage, or device identifiers. These tools help understand how users interact with the online services and enable certain functions.

The platform uses cookies and similar technologies for purposes such as:

• Basic operation of the websites, including navigation, login, and session management
• Security features, fraud prevention, and protection of user accounts
• Statistics and analytics on how users browse, place bets, and use games or features
• Remembering user preferences, language, and settings to provide a consistent experience
• Personalising content and, where permitted, tailoring information about services that may be relevant to users

Most cookies are kept for up to one year, after which they expire automatically or are removed. Some session cookies may be deleted when the browser is closed.

Users can manage cookie settings through their browser tools, including blocking or deleting cookies. Blocking certain cookies may affect the availability or performance of some online features. Further details about specific cookie categories may be provided in a separate cookie notice where applicable.

By registering an account, accessing the websites, or using any online betting or casino services, the user confirms full acceptance of this Privacy Policy as it applies at that time. Users who do not agree should discontinue use of the services and, if necessary, request account closure.

This document may be updated periodically to reflect changes in law, technology, or service features. In case of material changes, reasonable efforts will be made to inform users through the websites, email, or similar channels.

The most recent version of the Privacy Policy available on the official site prevails over any previous versions. Continued use of the services after updates take effect signifies acceptance of the revised terms.

Personal data may be shared with third parties where this is necessary for lawful and legitimate purposes connected to the operation of the online casino and sportsbook. These third parties may include:

• Payment service providers, banks, and financial institutions
• Identity verification providers and fraud prevention agencies
• Technology vendors providing hosting, storage, communication, or security tools
• Professional advisers such as auditors, legal counsel, and compliance consultants
• Government bodies, regulators, law enforcement agencies, or courts, where required by law or to protect legal rights

Data may be shared:

• To perform contracts and provide the services requested by the user
• To manage disputes, chargebacks, investigations, and legal claims
• To comply with binding legal obligations, court orders, or regulatory requests
• To prevent or investigate suspected fraudulent, illegal, or abusive activity

Where the list of third-party recipients is provided on the site or in related documentation, users may review those details to understand the scope and purpose of data sharing. If new categories of partners are engaged for additional purposes, users will be informed where required by law.

By submitting personal information and using the services, the user agrees that data may be shared with such third parties for the purposes described, subject to contractual obligations and legal requirements on those parties to protect the confidentiality and security of the data.

The online platform may contain links, banners, or references to external websites, apps, or services operated by third parties. These external sites have their own privacy policies, data protection practices, and terms of use.

The operator does not control how such third parties collect, use, or protect personal information. Responsibility for reviewing and understanding the privacy practices of external sites rests with the user.

Users are encouraged to:

• Read the privacy policy and terms on any external site before providing personal data or completing transactions
• Check how cookies, trackers, and analytics tools are used
• Consider the security of payment methods and communication channels on those sites

This Privacy Policy applies only to data collected through the official online casino and sportsbook services and does not extend to third-party websites or services accessed through links or integrations.